Fasken Global offers professional interactive voice response (IVR) solutions featuring high-quality voice recordings for your business communications. Our IVR service creates a sophisticated first impression with customized greetings and menus in multiple languages. We support a comprehensive range of languages including British English, American English, Arabic, Turkish, French, Georgian, German, Korean, Polish, Chinese, Romanian, Malay, Italian, Spanish, Hindi, Japanese, Finnish, Czech, and Serbian. Browse our selection of professional voice talents for each language in the table below.
Available voices for IVR recordings
| Name | Language | Gender |
|---|---|---|
| Emma Wilson | British English | Female |
| Sarah Miller | American English | Female |
| Lucy Parker | British English | Female |
| Jennifer Davis | American English | Female |
| Rachel Thompson | American English | Female |
| Victoria Bennett | British English | Female |
| Katherine Stewart | American English | Female |
| Sophie Dubois | French | Female |
| Claire Martin | French | Female |
| Hannah Weber | German | Female |
| Sofia Romano | Italian | Female |
| Anna Schmidt | German | Female |
| Amira Hassan | Arabian | Female |
| Zofia Kowalski | Polish | Female |
| Li Wei | Chinese | Female |
| Elena Popov | Romanian | Female |
| Jana Dvorak | Czech | Female |
| Agata Wojcik | Polish | Female |
| Laura Virtanen | Finnish | Female |
| Aylin | Turkish | Female |
| Carmen Garcia | Spanish | Female |
| Elif | Turkish | Female |
| Ana Petrovic | Serbian | Female |
| Ms. Nurul | Malay | Female |
| Lena Fischer | German | Female |
| Sakura Tanaka | Japanese | Female |
| Mei Chen | Chinese | Female |
| Michael Anderson | American English | Male |
| James Wilson | British English | Male |
| William Clarke | British English | Male |
| David Miller | American English | Male |
| Thomas Baker | British English | Male |
| Omar Ahmed | Arabian | Male |
| Kemal | Turkish | Male |
| Pierre Bernard | French | Male |
| Giorgi Beridze | Georgian | Male |
| Klaus Mueller | German | Male |
| Min-ho Kim | Korean | Male |
| Piotr Nowak | Polish | Male |
| Wei Zhang | Chinese | Male |
| Adrian Ionescu | Romanian | Male |
| Ahmet | Turkish | Male |
| Stefan Bauer | German | Male |
| Mr. Ahmad | Malay | Male |
| Karim Mahmoud | Arabian | Male |
| Jean-Pierre Dubois | French | Male |
| Marco Rossi | Italian | Male |
| Adam Kowalczyk | Polish | Male |
| Carlos Martinez | Spanish | Male |
| Raj Patel | Hindi | Male |
| Hiroshi Sato | Japanese | Male |
| Mikko Korhonen | Finnish | Male |
| Liu Yang | Chinese | Male |
Prices for IVR recording services
| Service | Price (USD) |
|---|---|
| Conditional call forwarding on two directions + IVR (one recording) | FREE of charge |
| Voicemail service | FREE of charge |
| Repeated IVR recording | 5 |
| Complicated IVR-tree recording (recording + configuration) | 15 |
| Conditional call forwarding (from 3 to 5 directions) | 10 |
| Conditional call forwarding (6+ directions) | 30 |
| Conversation recording | 10/month |
| IVR with extension dialing (up to 5 numbers) | 15/month |
| IVR with extension dialing (6+ numbers) | 20/month |
| Black" and "white" lists | 20/month |
| To set Schedule for automatically forwarding calls | 10/month |
| Extension dialing (up to 5 numbers) | 10/month |
| Extension dialing (6+ numbers) | 20/month |
What is IVR services and how does it work?
Interactive Voice Response (IVR) is a powerful telecommunications technology that enables automated interactions between callers and computer systems during phone calls. Through customized keypresses, callers can navigate menus and be automatically routed to the appropriate department or representative.
While IVR technology emerged in the 1980s and was initially only accessible to large enterprises, technological advances and reduced costs have made it widely available to businesses of all sizes today. This democratization of IVR has transformed how organizations handle customer communications.
The Evolution of Business Communication
Traditional phone systems required dedicated receptionists to manually answer and route every incoming call. This approach had significant drawbacks:
- High staffing costs for reception teams
- Limited call handling capacity
- Potential for missed or misrouted calls
- Inconsistent caller experience
IVR systems address these challenges by automating the initial caller interaction and routing process. This delivers both operational efficiency for businesses and improved service for customers.
How IVR Works in Practice
When a customer calls a business with IVR:
- They are greeted by a professionally recorded welcome message
- The system presents a menu of options (e.g. "Press 1 for Sales, Press 2 for Support")
- Based on the caller's keypad selection, they are automatically connected to the appropriate department
For example, when calling an airline's reservation line, the IVR might offer options like:
- Press 1 for new reservations
- Press 2 for existing booking modifications
- Press 3 for flight status
- Press 4 for other inquiries
This structured approach ensures callers reach the right department quickly and efficiently, improving both the customer experience and operational effectiveness.
Key Benefits of IVR Systems for Business
IVR systems offer numerous advantages that can transform how businesses handle customer communications. Here are the key benefits of implementing an IVR solution:
Reduced Operating Costs
IVR systems significantly lower operational expenses by automating call handling. Rather than maintaining a full reception team, businesses can rely on IVR to efficiently route calls 24/7. This automation reduces staffing costs while maintaining consistent service quality.
Enhanced Operational Efficiency
With automated call routing and management, IVR systems streamline operations and improve workplace productivity. The built-in call monitoring and recording capabilities enable businesses to analyze call patterns, identify areas for improvement, and optimize their customer service processes.
Improved Customer Experience
IVR systems excel at first-contact resolution by immediately connecting callers with the right department or representative. This targeted routing eliminates transfers between departments and reduces customer wait times, leading to higher satisfaction levels.
Stronger Brand Relationships
By ensuring every call is answered and handled professionally, IVR systems help build positive brand perceptions. The consistent, high-quality interaction leaves customers with a favorable impression of your business and encourages loyalty.
Comprehensive Customer Insights
IVR systems enable businesses to gather valuable data about customer interactions, preferences, and behavior patterns. This information can be analyzed to improve service delivery, develop targeted offerings, and enhance the overall customer experience.
Common Applications of IVR Technology
Modern businesses leverage IVR systems in various ways to streamline operations and enhance customer service. Here are some of the most common applications:
- Intelligent Call Routing
IVR systems intelligently route incoming calls to the appropriate department or staff member without human intervention. This automated routing eliminates manual call transfers and significantly improves first contact resolution rates.
- Extended Customer Service Hours
With IVR, your business maintains a 24/7 virtual receptionist. Even outside business hours, the system can effectively handle inquiries and provide information through detailed automated menus and responses.
- Payment Processing
IVR systems can securely process automated payment transactions. Customers can easily access account balances, make payments, and handle billing inquiries without agent assistance. While payment-enabled IVR systems require higher upfront investment, they typically deliver significant cost savings compared to staffing live agents for payment processing.
- Appointment Management
Modern IVR systems offer comprehensive appointment functionality - allowing customers to schedule, modify, or cancel appointments. The system can also send automated reminders and notifications about upcoming appointments or schedule changes.
- Customer Surveys
IVR-based surveys provide valuable customer feedback to measure satisfaction levels and evaluate marketing campaign effectiveness. This automated data collection helps businesses optimize their services and marketing strategies based on direct customer input.
- Password Reset
IVR systems can securely handle password resets and account authentication, giving customers self-service access to manage their security credentials whenever needed.
Alternatives to IVR
While IVR offers comprehensive functionality, businesses may consider alternative solutions based on their specific needs and scale:
- Automated Attendants
Auto attendants provide basic call routing functionality similar to IVR but without advanced integrations with business systems. They're ideal for businesses needing simple call direction without complex interactive features.
- Call Screening
Basic call screening systems greet callers and collect identification information before routing calls. While lacking advanced routing capabilities, this solution can help small businesses establish a professional phone presence cost-effectively.
- Automated Call Distribution
Automated Call Distribution (ACD) systems intelligently route incoming calls based on predefined criteria such as caller location, inquiry type, and language preferences. This automated routing ensures calls reach the most appropriate agent or department efficiently.
How Visual IVR Enhances Business Operations
Visual IVR technology streamlines business communications and improves customer experience through several key capabilities:
- Enhanced Customer Interactions
Visual IVR automates routine inquiries, allowing agents to focus on complex customer issues that require personal attention. This optimization of resources leads to faster resolution times and improved customer satisfaction.
- Comprehensive Self-Service
The system provides intuitive self-service options that empower customers to resolve common issues independently. Clear visual menus guide users to solutions without requiring agent assistance, increasing first-contact resolution rates.
- Omnichannel Accessibility
Visual IVR seamlessly integrates across smartphones, mobile apps, and desktop platforms, allowing customers to interact through their preferred channels at their convenience without impacting live agent availability.
- Enhanced Security
The system employs robust encryption to protect sensitive customer information during interactions. Visual input methods eliminate the need to verbally communicate personal data, reducing security risks associated with voice communications.
- Reduced Wait Times
By efficiently processing and routing calls while providing self-service options, Visual IVR significantly reduces customer wait times and queue lengths, leading to improved satisfaction and reduced abandonment rates.
- Enhanced Business Credibility
Implementing Visual IVR demonstrates technological sophistication and commitment to customer service excellence. Even smaller businesses can establish enterprise-level credibility through professional automated interactions.
Conclusion
In today's competitive business landscape, leveraging advanced communication technologies is crucial for growth and success. Modern phone solutions offer unprecedented opportunities to enhance customer service and operational efficiency.
At Fasken Global, we provide comprehensive cloud-based phone systems featuring sophisticated IVR capabilities designed to elevate your business communications. Our technical specialists are ready to help you implement and optimize Visual IVR solutions tailored to your specific needs.